Carers and Communication Needs

Carers

If you have a carer or are a carer please inform the surgery either by telephone or at reception. Please see links below to access further local carers information and support. 

Adult carers:

https://www.carersuk.org/help-and-advice/get-support/local-support/south-tyneside-adult-carers-service

https://www.southtyneside.gov.uk/article/10683/South-Tyneside-Adult-Carers-Service-STACS

Young Carers: 

South Tyneside Young Carers Service

https://www.southtyneside.gov.uk/article/2347/Young-carers

Communication needs

A patient’s positive experience of our services is a priority and we aim to make sure that any patients using our service have access to information that they can understand and have any communication support they need.

This includes making sure that people get information in different formats if they need it.

Our practice will:

Identify people who have any information or communication needs, and find out how to meet their needs.

Record clearly & concisely on patient records.

Flag a person’s file, so it is clear that they have information or communication needs, and clearly explain how these should be met.

Share information with other secondary care providers, if appropriate with patients consent.

Meet the requirements to make sure that people get information in an accessible way and communication support if they need it.

Non-English Speaking Patients

If you are not able to communicate in English, we can access an interpreting service. This will help you understand what the doctor or nurse is saying. If you would find this helpful, please tell us when you book your appointment and we will allow extra time.

Disability or Sensory Impairment

If you have any special communication requirement due to a disability or sensory loss or impairment, please make us aware.

If you require information in large print or other format, please tell us and we will provide them.

 

Comments are closed.